Yes, absolutely! We are happy to accept secure online payments through both Visa and MasterCard credit and debit cards on our website. We use a trusted and encrypted payment gateway to ensure that your financial information is protected throughout the transaction process, providing you with a safe and convenient checkout experience.
Your satisfaction is important to us, and we strive to ensure every order is perfect. Our return policy is designed to address errors on our part:
We accept returns and will issue a full refund ONLY if we made a mistake in your shipment (e.g., you received the wrong item or a damaged product due to our error).
Unfortunately, we cannot accept returns for the following reasons:
Change of mind.
Ordering the wrong product by mistake.
Requests to exchange for a different item.
If you believe you have received an incorrect or damaged item due to our error, please contact our customer service team immediately at sales@herbalzone.net with your order number and photo evidence. We will gladly arrange a return and replacement at no cost to you.
Using a promotional code is easy! Just follow these simple steps during checkout:
Add your desired products to the shopping cart.
Proceed to the checkout page.
Look for the field labeled "Promo Code," "Discount Code," or similar.
Enter your code exactly as it appears (codes are case-sensitive).
Click the "Apply" or "Redeem" button.
The discount will be instantly applied, and you will see the updated total on your order summary. If the code is valid and meets the terms and conditions, you can then complete your purchase.
Troubleshooting Tip: If your code isn't working, please double-check for any typos. Also, ensure that your cart meets the code's requirements, such as a minimum spend or applying to specific products.
At HerbalZone, we understand your concern and take the delivery of your order very seriously. In the rare event that your paid order does not arrive, please follow these steps:
Check Your Order Tracking: First, please check the tracking information for your shipment. The link was sent to your email. Sometimes deliveries can take slightly longer than expected due to carrier delays.
Contact Us Immediately: If the tracking shows a problem, or if the estimated delivery date has passed significantly without any update, please contact our Customer Support team without delay at sales@herbalzone.net
Our Solution:
We work with reliable shipping partners to ensure your orders arrive. However, if a shipment is confirmed as lost by the courier service, we will take full responsibility. In such a case, our policy is to promptly reship a new package for your entire order at no extra cost to you.
Your satisfaction and trust are our top priority. We are committed to ensuring you receive the products you paid for.
