Your satisfaction is important to us, and we strive to ensure every order is perfect. Our return policy is designed to address errors on our part:
We accept returns and will issue a full refund ONLY if we made a mistake in your shipment (e.g., you received the wrong item or a damaged product due to our error).
Unfortunately, we cannot accept returns for the following reasons:
Change of mind.
Ordering the wrong product by mistake.
Requests to exchange for a different item.
If you believe you have received an incorrect or damaged item due to our error, please contact our customer service team immediately at sales@herbalzone.net with your order number and photo evidence. We will gladly arrange a return and replacement at no cost to you.
